{"id":20148,"date":"2022-06-19T17:03:59","date_gmt":"2022-06-19T11:33:59","guid":{"rendered":"https:\/\/scholarsclasses.com\/blog\/?p=20148"},"modified":"2025-12-26T14:42:12","modified_gmt":"2025-12-26T09:12:12","slug":"12th-ocm-chapter-7-exercise-2-2","status":"publish","type":"post","link":"https:\/\/scholarsclasses.com\/blog\/12th-ocm-chapter-7-exercise-2-2\/","title":{"rendered":"12th OCM Chapter 7 Exercise (Consumer Protection) Maharashtra Board &#8211; Free Resource"},"content":{"rendered":"\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_81 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<label for=\"ez-toc-cssicon-toggle-item-69e1e1f43567b\" class=\"ez-toc-cssicon-toggle-label\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/label><input type=\"checkbox\"  id=\"ez-toc-cssicon-toggle-item-69e1e1f43567b\"  aria-label=\"Toggle\" \/><nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/scholarsclasses.com\/blog\/12th-ocm-chapter-7-exercise-2-2\/#12th_OCM_Chapter_7_Exercise\" >12th OCM Chapter 7 Exercise<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/scholarsclasses.com\/blog\/12th-ocm-chapter-7-exercise-2-2\/#Chapter_7_%E2%80%93_Consumer_Protection\" >Chapter 7 &#8211; Consumer Protection<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/scholarsclasses.com\/blog\/12th-ocm-chapter-7-exercise-2-2\/#Q1_A_Select_the_correct_option_and_rewrite_the_sentences\" >Q.1 (A) Select the correct option and rewrite the sentences.<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/scholarsclasses.com\/blog\/12th-ocm-chapter-7-exercise-2-2\/#Q1_B_Match_the_pairs\" >Q.1 (B) Match the pairs.<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/scholarsclasses.com\/blog\/12th-ocm-chapter-7-exercise-2-2\/#Q1_C_Give_one_wordphraseterm_for_the_following_statements\" >Q.1 (C) Give one word\/phrase\/term for the following statements.<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/scholarsclasses.com\/blog\/12th-ocm-chapter-7-exercise-2-2\/#Q1_D_State_whether_the_following_statements_are_true_or_false\" >Q.1 (D) State whether the following statements are true or false.<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/scholarsclasses.com\/blog\/12th-ocm-chapter-7-exercise-2-2\/#Q1_E_Find_the_odd_one_out\" >Q.1 (E) Find the odd one out.<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/scholarsclasses.com\/blog\/12th-ocm-chapter-7-exercise-2-2\/#Q1_F_Complete_the_sentences\" >Q.1 (F) Complete the sentences.<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/scholarsclasses.com\/blog\/12th-ocm-chapter-7-exercise-2-2\/#Q1_G_Select_the_correct_option\" >Q.1 (G) Select the correct option.<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/scholarsclasses.com\/blog\/12th-ocm-chapter-7-exercise-2-2\/#Q1_H_Answer_in_one_sentence\" >Q.1 (H) Answer in one sentence.<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/scholarsclasses.com\/blog\/12th-ocm-chapter-7-exercise-2-2\/#Q1_I_Arrange_in_proper_order\" >Q.1 (I) Arrange in proper order.<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/scholarsclasses.com\/blog\/12th-ocm-chapter-7-exercise-2-2\/#Q1J_Correct_the_underlined_word_and_rewrite_the_following_sentences\" >Q.1(J) Correct the underlined word and rewrite the following sentences.<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/scholarsclasses.com\/blog\/12th-ocm-chapter-7-exercise-2-2\/#Q2_Explain_the_following_termsconcepts\" >Q.2 Explain the following terms\/concepts.<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/scholarsclasses.com\/blog\/12th-ocm-chapter-7-exercise-2-2\/#Q3_Study_the_following_casesituation_and_express_your_opinion\" >Q.3 Study the following case\/situation and express your opinion.<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"https:\/\/scholarsclasses.com\/blog\/12th-ocm-chapter-7-exercise-2-2\/#Q4_Distinguish_between\" >Q.4 Distinguish between<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-16\" href=\"https:\/\/scholarsclasses.com\/blog\/12th-ocm-chapter-7-exercise-2-2\/#Q5_Answer_in_brief\" >Q.5 Answer in brief.<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-17\" href=\"https:\/\/scholarsclasses.com\/blog\/12th-ocm-chapter-7-exercise-2-2\/#Q6_Justify_the_following_statements\" >Q.6 Justify the following statements.<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-18\" href=\"https:\/\/scholarsclasses.com\/blog\/12th-ocm-chapter-7-exercise-2-2\/#Q7_Attempt_the_following\" >Q.7 Attempt the following.<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-19\" href=\"https:\/\/scholarsclasses.com\/blog\/12th-ocm-chapter-7-exercise-2-2\/#Q8_Answer_the_following\" >Q.8 Answer the following.<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-20\" href=\"https:\/\/scholarsclasses.com\/blog\/12th-ocm-chapter-7-exercise-2-2\/#12th_Commerce_OCM_Textbook_Solutions\" >12th Commerce OCM Textbook Solutions<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-21\" href=\"https:\/\/scholarsclasses.com\/blog\/12th-ocm-chapter-7-exercise-2-2\/#Check_out_other_posts_related_to_the_12th_Commerce\" >Check out other posts related to the 12th Commerce<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-22\" href=\"https:\/\/scholarsclasses.com\/blog\/12th-ocm-chapter-7-exercise-2-2\/#Online_lectures_of_Class_12_Commerce\" >Online lectures of Class 12 Commerce<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading has-text-align-center\"><span class=\"ez-toc-section\" id=\"12th_OCM_Chapter_7_Exercise\"><\/span>12th OCM Chapter 7 Exercise<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"576\" data-src=\"https:\/\/scholarsclasses.com\/blog\/wp-content\/uploads\/2022\/06\/12th-OCM-Chapter-7-Exercise-1024x576.webp\" alt=\"12th OCM Chapter 7 Exercise\" class=\"wp-image-20201 lazyload\" title=\"\" data-srcset=\"https:\/\/scholarsclasses.com\/blog\/wp-content\/uploads\/2022\/06\/12th-OCM-Chapter-7-Exercise-1024x576.webp 1024w, https:\/\/scholarsclasses.com\/blog\/wp-content\/uploads\/2022\/06\/12th-OCM-Chapter-7-Exercise-300x169.webp 300w, https:\/\/scholarsclasses.com\/blog\/wp-content\/uploads\/2022\/06\/12th-OCM-Chapter-7-Exercise-768x432.webp 768w, https:\/\/scholarsclasses.com\/blog\/wp-content\/uploads\/2022\/06\/12th-OCM-Chapter-7-Exercise-1536x864.webp 1536w, https:\/\/scholarsclasses.com\/blog\/wp-content\/uploads\/2022\/06\/12th-OCM-Chapter-7-Exercise.webp 1920w\" data-sizes=\"(max-width: 1024px) 100vw, 1024px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1024px; --smush-placeholder-aspect-ratio: 1024\/576;\" \/><figcaption class=\"wp-element-caption\">12th OCM Chapter 7 Exercise<\/figcaption><\/figure>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center has-black-color has-vivid-green-cyan-background-color has-text-color has-background has-medium-font-size\"><span class=\"ez-toc-section\" id=\"Chapter_7_%E2%80%93_Consumer_Protection\"><\/span><strong>Chapter 7 &#8211; <strong><strong>Consumer Protection<\/strong><\/strong><\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center has-cyan-bluish-gray-background-color has-background\"><span class=\"ez-toc-section\" id=\"Q1_A_Select_the_correct_option_and_rewrite_the_sentences\"><\/span>Q.1 (A) Select the correct option and rewrite the sentences.<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p><strong>1. In India, the consumer protection act was initiated in the year _____.<br><\/strong>a) 1947 <br>b) 1989 <br><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-accent-2-color\">c) 1986<\/mark><\/strong><\/p>\n\n\n\n<p><strong>2. The President of District Commission is a _____.<\/strong><br><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-accent-2-color\">a) District Judge <br><\/mark><\/strong>b) High Court Judge <br>c) Supreme Court Judge<\/p>\n\n\n\n<p><strong>3. The main objective of the consumer organization is to protect the interest of the _____.<\/strong><br><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-accent-2-color\">a) Consumer <br><\/mark><\/strong>b) trader <br>c) producer<\/p>\n\n\n\n<p><strong>4. _____ is the highest authority to settle the consumer dispute under Act.<\/strong><br>a) State Commission <br><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-accent-2-color\">b) National Commission <br><\/mark><\/strong>c) District Commission<\/p>\n\n\n\n<p><strong>5. The Government has established _____ to settle consumer disputes by compromise.<br><\/strong>a) District Commission <br><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-accent-2-color\">b) Lok Adalat <br><\/mark><\/strong>c) Consumer organization<\/p>\n\n\n\n<p><strong>6. National Commission has _____ members.<\/strong><br>a) 2 <br>b) 3 <br><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-accent-2-color\">c) 4<\/mark><\/strong><\/p>\n\n\n\n<p><strong>7. District Commission entertains complaints of consumers for compensation which is less than&nbsp;_____.<\/strong><br><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-accent-2-color\">a) one crore <br><\/mark><\/strong>b) ten lacs <br>c) ten crore<\/p>\n\n\n\n<p><strong>8. _____ is celebrated as World Consumer Day.<\/strong><br>a) 24th December <br>b)26th January <br><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-accent-2-color\">c) 15th March<\/mark><\/strong><\/p>\n\n\n\n<p><strong>9. In modern competitive market, consumer is regarded as the _____.<\/strong><br><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-accent-2-color\">a) king <br><\/mark><\/strong>b) Agency <br>c) Owner<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center has-cyan-bluish-gray-background-color has-background\"><span class=\"ez-toc-section\" id=\"Q1_B_Match_the_pairs\"><\/span>Q.1 (B) Match the pairs.<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td class=\"has-text-align-center\" data-align=\"center\"><strong>Group A<\/strong><\/td><td class=\"has-text-align-center\" data-align=\"center\"><strong>Group B<\/strong><\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\">a) King of the market<\/td><td class=\"has-text-align-center\" data-align=\"center\">1) 1930<\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\">b) National Commission<\/td><td class=\"has-text-align-center\" data-align=\"center\">2) Socialist<\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\">c) Mumbai Grahak Panchayat<\/td><td class=\"has-text-align-center\" data-align=\"center\">3) Exceeds Rs. ten crore<\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\">d) Sale of Goods Act<\/td><td class=\"has-text-align-center\" data-align=\"center\">4) Non-Government Organisation<\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\">e) Consumer Right<\/td><td class=\"has-text-align-center\" data-align=\"center\">5) Consumer<\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\"><\/td><td class=\"has-text-align-center\" data-align=\"center\">6) Legislative Measures<\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\"><\/td><td class=\"has-text-align-center\" data-align=\"center\">7) Exceeds Rs. one crore but does not exceeds Rs. ten crores.<\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\"><\/td><td class=\"has-text-align-center\" data-align=\"center\">8) 1956<\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\"><\/td><td class=\"has-text-align-center\" data-align=\"center\">9) Consumer Protection Act<\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\"><\/td><td class=\"has-text-align-center\" data-align=\"center\">10) Right to information<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p>Answers.   <br>a. 5) Consumer<br>b. 3) Exceeds Rs. ten crore<br>c. 4) Non-Government Organisation<br>d. 1) 1930<br>e. 10) Right to information<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center has-cyan-bluish-gray-background-color has-background\"><span class=\"ez-toc-section\" id=\"Q1_C_Give_one_wordphraseterm_for_the_following_statements\"><\/span>Q.1 (C) Give one word\/phrase\/term for the following statements.<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>1. The commission which entertains a case where the value of the goods or services paid as consideration does not exceed Rs. one crore.<br>Answer: <strong>District Commission<\/strong> <\/p>\n\n\n\n<p>2. A legal action initiated in a court of law regarding a matter of general public interest.<br>Answer: <strong>PIL (Public Interest Litigation)<\/strong><\/p>\n\n\n\n<p>3. Organizations that aim at promoting the welfare of the people.<br>Answer: <strong>Non-Government Organizations<\/strong><\/p>\n\n\n\n<p>4. The right of consumer which is about safety and protection to his life and health.<br>Answer: <strong>Right to Safety<\/strong><\/p>\n\n\n\n<p>5. One who consumes or uses any commodity or service.<br>Answer: <strong>Consumer<\/strong><\/p>\n\n\n\n<p class=\"has-text-align-center\"><strong><a href=\"https:\/\/scholarsclasses.com\/blog\/12th-commerce-notes\/\" target=\"_blank\" rel=\"noreferrer noopener\">Solution of other subjects<\/a><br><a href=\"https:\/\/scholarsclasses.com\/blog\/ocm-12th-commerce-solutions\/\">Solution of all Chapters of OCM<br><\/a> <a href=\"https:\/\/scholarsclasses.com\/blog\/12th-ocm-1st-chapter-notes\/\">1<\/a> &#8211; <a href=\"https:\/\/scholarsclasses.com\/blog\/12th-ocm-2nd-chapter-exercise\/\">2<\/a> &#8211; <a href=\"https:\/\/scholarsclasses.com\/blog\/12th-ocm-chapter-3-exercise-solutions\/\" data-type=\"link\" data-id=\"https:\/\/scholarsclasses.com\/blog\/12th-ocm-chapter-3-exercise-solutions\/\">3<\/a> &#8211; <a href=\"https:\/\/scholarsclasses.com\/blog\/12th-ocm-chapter-4-exercise\/\" target=\"_blank\" rel=\"noreferrer noopener\">4<\/a> &#8211; <a href=\"https:\/\/scholarsclasses.com\/blog\/12th-ocm-chapter-5-exercise-2-2\/\">5<\/a> &#8211; <a href=\"https:\/\/scholarsclasses.com\/blog\/12th-ocm-chapter-6-exercise\/\">6<\/a> &#8211; <a href=\"https:\/\/scholarsclasses.com\/blog\/12th-ocm-chapter-8-exercise-2\/\" target=\"_blank\" rel=\"noreferrer noopener\">8<\/a><\/strong><\/p>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center has-cyan-bluish-gray-background-color has-background\"><span class=\"ez-toc-section\" id=\"Q1_D_State_whether_the_following_statements_are_true_or_false\"><\/span>Q.1 (D) State whether the following statements are true or false.<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>1. The seller has to recognize the rights of consumer. <strong>(True)<\/strong><\/p>\n\n\n\n<p>2. Consumer Protection Act provides protection to the producer. <strong>(False)<\/strong><\/p>\n\n\n\n<p>3. Consumer Protection Act is not required in India. <strong>(False)<\/strong><\/p>\n\n\n\n<p>4. Lok Adalat can rightly be described as &#8220;People&#8217;s Court&#8221;. <strong>(True)<\/strong><\/p>\n\n\n\n<p>5. Consumer, being the king of market, does not have any responsibility. <strong>(False)<\/strong><\/p>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center has-cyan-bluish-gray-background-color has-background\"><span class=\"ez-toc-section\" id=\"Q1_E_Find_the_odd_one_out\"><\/span>Q.1 (E) Find the odd one out.<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>1. District Commission, State Commission, <strong>NGO<\/strong>, National Commission<\/p>\n\n\n\n<p>2. District Judge, High Court Judge, <strong>Commissioner<\/strong>, Supreme Court Judge<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center has-cyan-bluish-gray-background-color has-background\"><span class=\"ez-toc-section\" id=\"Q1_F_Complete_the_sentences\"><\/span>Q.1 (F) Complete the sentences.<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>1. National Commission is to be established by <strong><span style=\"text-decoration: underline;\">Central<\/span><\/strong> Government.<\/p>\n\n\n\n<p>2. Any person who does not agree with the decision of District Commission can appeal to the&nbsp;<strong><span style=\"text-decoration: underline;\">State Commission<\/span><\/strong> .<\/p>\n\n\n\n<p>3. State commission has <strong><span style=\"text-decoration: underline;\">four<\/span><\/strong> members.<\/p>\n\n\n\n<p>4. The President of National Commission is <strong><span style=\"text-decoration: underline;\">Supreme Court<\/span><\/strong> judge.<\/p>\n\n\n\n<p>5. National Commission entertains complaints of consumer for compensation that exceeds&nbsp;Rs <strong><span style=\"text-decoration: underline;\">10 Crore<\/span><\/strong>.&nbsp;<\/p>\n\n\n\n<p>6. The consumer protection Act established <strong><span style=\"text-decoration: underline;\">3<\/span><\/strong> tier quasi-judicial system for consumer&nbsp;protection.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center has-cyan-bluish-gray-background-color has-background\"><span class=\"ez-toc-section\" id=\"Q1_G_Select_the_correct_option\"><\/span>Q.1 (G) Select the correct option.<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td class=\"has-text-align-center\" data-align=\"center\"><strong>Group A&nbsp;<\/strong><\/td><td class=\"has-text-align-center\" data-align=\"center\"><strong>Group B<\/strong><\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\">1) Amount of compensation in&nbsp;<br>District Commission<\/td><td class=\"has-text-align-center\" data-align=\"center\"><strong><span style=\"text-decoration: underline;\">Does not exceeds Rs. one crore<\/span><\/strong><\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\">2) <strong><span style=\"text-decoration: underline;\">High court Judge<\/span><\/strong><\/td><td class=\"has-text-align-center\" data-align=\"center\">State Commission<\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\">3) Consumer Protection Act&nbsp;<\/td><td class=\"has-text-align-center\" data-align=\"center\"><strong><span style=\"text-decoration: underline;\">2019<\/span><\/strong><\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\">4) <strong><span style=\"text-decoration: underline;\">Consumer Organisations<\/span><\/strong><\/td><td class=\"has-text-align-center\" data-align=\"center\">Non-profit and non Political organization<\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\">5) Members of National Commission<\/td><td class=\"has-text-align-center\" data-align=\"center\"><strong><span style=\"text-decoration: underline;\">Four<\/span><\/strong><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center has-cyan-bluish-gray-background-color has-background\"><span class=\"ez-toc-section\" id=\"Q1_H_Answer_in_one_sentence\"><\/span>Q.1 (H) Answer in one sentence.<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p><strong>1) When do we observe National Consumer&#8217;s Day?<br>Answer:<\/strong> On 24th December every year we observe National Consumer&#8217;s Day.<\/p>\n\n\n\n<p><strong>2) Who is a consumer?<br>Answer:<\/strong> The consumer is the one who consumes or uses any commodity or service available from natural resources or through a market.<\/p>\n\n\n\n<p><strong>3) What information one should check before buying a product?<br>Answer:<\/strong> Before buying, the consumer should enquire about the quality, quantity,&nbsp;price, utility of goods and services, etc.<\/p>\n\n\n\n<p><strong>4) Which forum is set up at the national level for redressal for consumer complaints?<br>Answer:<\/strong> National Commission is set up at the national level for redressal of consumer complaints.<\/p>\n\n\n\n<p><strong>5) Who shall be appointed as president of National Commission?<br>Answer:<\/strong> A person, who is or has been a Judge of the Supreme Court, shall be appointed by&nbsp;the Central Government as the president of National Commission in consultation with the Chief&nbsp;Justice of India<\/p>\n\n\n\n<p><strong>6) When do we observe World Consumer&#8217;s Rights Day?<br>Answer:<\/strong> On 15th March every year we observe Worlds Consumer&#8217;s Rights Day.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center has-cyan-bluish-gray-background-color has-background\"><span class=\"ez-toc-section\" id=\"Q1_I_Arrange_in_proper_order\"><\/span>Q.1 (I) Arrange in proper order.<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>1) National Commission, District Commission, State Commission.<br><strong>Answer:<\/strong><br>District Commission<br>State Commission<br>National Commission<\/p>\n\n\n\n<p>2) District Judge, Supreme Court Judge, High Court Judge.<br><strong>Answer:<\/strong><br>District Judge<br>High Court Judge<br>Supreme Court Judge<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center has-cyan-bluish-gray-background-color has-background\"><span class=\"ez-toc-section\" id=\"Q1J_Correct_the_underlined_word_and_rewrite_the_following_sentences\"><\/span>Q.1(J) Correct the underlined word and rewrite the following sentences.<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>1) An appeal can be filed against the order of the National Commission to the <strong><span style=\"text-decoration: underline;\">State forum.<\/span><\/strong><br><strong>Answer:<\/strong> Supreme Court<\/p>\n\n\n\n<p>2) National Commission is established by the <strong><span style=\"text-decoration: underline;\">State Government<\/span><\/strong>.<br><strong>Answer:<\/strong> Central Government<\/p>\n\n\n\n<p>3) <strong><span style=\"text-decoration: underline;\">District Commission<\/span><\/strong> is also referred as People&#8217;s Court.<br><strong>Answer:<\/strong> Lok Adalat<\/p>\n\n\n\n<p>4) In India, <strong><span style=\"text-decoration: underline;\">sellers<\/span><\/strong> are widely dispersed and are not united.<br><strong>Answer:<\/strong> Consumers<\/p>\n\n\n\n<p>5) <strong><span style=\"text-decoration: underline;\">National Commission<\/span><\/strong> entertains complaints where the value of the goods or services paid as consideration does not exceed Rs. one crore.<br><strong>Answer:<\/strong> District Commission<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center has-cyan-bluish-gray-background-color has-background\"><span class=\"ez-toc-section\" id=\"Q2_Explain_the_following_termsconcepts\"><\/span>Q.2 Explain the following terms\/concepts.<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-purple-color\">1) District Commission<\/mark><\/strong><br><strong>Answer:<\/strong> A consumer dispute redressal commission at each district established by the State&nbsp;Government is known as District Commission.<\/p>\n\n\n\n<p><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-purple-color\"><strong>2) National Commission<\/strong><\/mark><br><strong>Answer: <\/strong>A consumer dispute redressal forum at the National level established by the Central&nbsp;Government by notification is known as National Commission. It is also called as the National&nbsp;Consumer Disputes Redressal Commission.&nbsp;<\/p>\n\n\n\n<p><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-purple-color\">3) State Commission<\/mark><\/strong><br><strong>Answer:<\/strong> A consumer dispute redressal commission at the state level established by the State&nbsp;Government is known as State Commission. It is also called as State Consumer Disputes Redressal Commission.<\/p>\n\n\n\n<p><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-purple-color\"><strong>4) Lok Adalat.<\/strong><\/mark><br><strong>Answer:<\/strong> Lok Adalat is an effective and economical system for quick redressal of public grievances.&nbsp;It can also be referred to as&nbsp;&#8216;People&#8217;s Court&#8217;. It is established by the government to settle disputes by compromise.<br>Resolution of disputes by Lok Adalat gets&nbsp;statutory recognition. e.g. MSEDCL, MSRTC, Railway authority, Insurance Companies,&nbsp;Banks, etc. organize regular Lok Adalat.<\/p>\n\n\n\n<p><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-purple-color\"><strong>5) Janhit Yachika<\/strong><\/mark><br><strong>Answer:<\/strong> Public Interest Litigation means a legal action initiated in a court of law regarding a matter of&nbsp;general public interest. It is a legal facility under which any person can approach to a court&nbsp;of law in the interest of society. Its aim is to provide legal remedies to unrepresented groups&nbsp;of society. The party which is not related to grievance can also file public interest litigation. It&nbsp;is filed in the High Court as well as Supreme Court directly in some cases.<\/p>\n\n\n\n<p class=\"has-text-align-center\"><strong><a href=\"https:\/\/scholarsclasses.com\/blog\/12th-commerce-notes\/\" target=\"_blank\" rel=\"noreferrer noopener\">Solution of other subjects<\/a><br><a href=\"https:\/\/scholarsclasses.com\/blog\/ocm-12th-commerce-solutions\/\">Solution of all Chapters of OCM<br><\/a> <a href=\"https:\/\/scholarsclasses.com\/blog\/12th-ocm-1st-chapter-notes\/\">1<\/a> &#8211; <a href=\"https:\/\/scholarsclasses.com\/blog\/12th-ocm-2nd-chapter-exercise\/\">2<\/a> &#8211; <a href=\"https:\/\/scholarsclasses.com\/blog\/12th-ocm-chapter-3-exercise-solutions\/\" data-type=\"link\" data-id=\"https:\/\/scholarsclasses.com\/blog\/12th-ocm-chapter-3-exercise-solutions\/\">3<\/a> &#8211; <a href=\"https:\/\/scholarsclasses.com\/blog\/12th-ocm-chapter-4-exercise\/\" target=\"_blank\" rel=\"noreferrer noopener\">4<\/a> &#8211; <a href=\"https:\/\/scholarsclasses.com\/blog\/12th-ocm-chapter-5-exercise-2-2\/\">5<\/a> &#8211; <a href=\"https:\/\/scholarsclasses.com\/blog\/12th-ocm-chapter-6-exercise\/\">6<\/a> &#8211; <a href=\"https:\/\/scholarsclasses.com\/blog\/12th-ocm-chapter-8-exercise-2\/\" target=\"_blank\" rel=\"noreferrer noopener\">8<\/a><\/strong><\/p>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center has-cyan-bluish-gray-background-color has-background\"><span class=\"ez-toc-section\" id=\"Q3_Study_the_following_casesituation_and_express_your_opinion\"><\/span>Q.3 Study the following case\/situation and express your opinion.<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-accent-2-color\">1) Mr. Ashok visited a shop to buy a pair of shoes of RS. 700. The salesman forced him to buy a&nbsp;pair of bigger size shoes of ordinary company by claiming this size would be suitable to him. After&nbsp;reaching home, he discovered that shoes are still too big for him. He complained about the shoes to&nbsp;the shopkeeper. It was denied by the shopkeeper to replace the shoes despite of the availability of stock.<\/mark><br><strong>In above case<\/strong><br>i) Which right has been violated?<br>ii) Comment on the right which has been violated.<br>iii) Where can Mr. Ashok file his complaint?<\/p>\n\n\n\n<p><strong>Solution:<\/strong><br>i) Right to Choose has been violated.<br>ii) In this case, The&nbsp;salesman forced him to buy a pair of bigger size shoes from an ordinary company by claiming this size would be suitable for him. According to Consumer Rights, Mr. Ashok has the right to select from a range of products and services, offering competitive prices with an assurance of satisfactory quality. Here,&nbsp;the right to choose had been&nbsp;violated.<br>iii) Mr. Ashok can file a complaint in the District consumer forum.<\/p>\n\n\n\n<p><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-accent-2-color\">2) Mrs. Meera a resident of Nagpur District bought a washing machine worth Rs. 50,000 without&nbsp;cash memo with a warranty period of 2 years. After 1.5 years she noticed some defect and&nbsp;asked the company to repair or replace it. The company did not accept her complaint despite&nbsp;of the defective product.<\/mark><br><strong>In the above case,<\/strong><br>i) Suggest suitable redressal machinery to protect her right.<br>ii) If she is not satisfied with the decision given by redressal machinery, where should she&nbsp;appeal?<br>iii) What was the negligence of Mrs. Meera while buying the washing machine?<\/p>\n\n\n\n<p><strong>Solution:<\/strong><br>i) Mrs. Meera can file a complaint in Nagpur District Commission as the value of machinery does not exceed Rs 1 Crore.<br>ii) If she is not satisfied with the decision given by District Commission, then she can appeal in State Commission within 45 days.<br>iii) Mrs. Meera&nbsp;bought the washing machine without a cash memo with a warranty period of 2 years. This was the negligence of Mrs. Meera while buying the washing machine.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center has-cyan-bluish-gray-background-color has-background\"><span class=\"ez-toc-section\" id=\"Q4_Distinguish_between\"><\/span>Q.4 Distinguish between<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p><strong>1) District Commission and State Commission.<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-table is-style-regular\"><table class=\"has-fixed-layout\"><tbody><tr><td><strong>Points<\/strong><\/td><td><strong><strong><strong><strong>District Commission<\/strong><\/strong><\/strong><\/strong><\/td><td><span style=\"font-weight: 600;\"><strong><strong><strong>State Commission<\/strong><\/strong><\/strong><\/span><\/td><\/tr><tr><td>1) Meaning<\/td><td>A consumer dispute redressal forum at&nbsp;the district level&nbsp;established by the&nbsp;State Government&nbsp;is known as District Commission.&nbsp;<\/td><td>A consumer dispute&nbsp;<br>redressal forum&nbsp;at the State level&nbsp;established by the&nbsp;<br>State Government&nbsp;is known as State&nbsp;Commission.&nbsp;<\/td><\/tr><tr><td>2) President<\/td><td>A person who is sitting or retired or qualified to be<br>District Judge.<\/td><td>A person who is&nbsp;sitting or retired or&nbsp;Judge of High Court&nbsp;shall be appointed by&nbsp;<br>the State Government&nbsp;as the President of&nbsp;State Commission.<\/td><\/tr><tr><td>3) Member<\/td><td>Not less than two&nbsp;and not more than&nbsp;such number of&nbsp;<br>members as may&nbsp;be prescribed, in&nbsp;consultation with the&nbsp;Central Government<\/td><td>Not less than four or&nbsp;not more than such&nbsp;number of members&nbsp;as may be prescribed&nbsp;in consultation&nbsp;<br>with the Central Government.<\/td><\/tr><tr><td>4) Membership Tenure<\/td><td>The members can&nbsp;have the membership&nbsp;for a term of five&nbsp;years or upto the&nbsp;age of sixty-five years,&nbsp;whichever is earlier.<\/td><td>The members can&nbsp;have the membership&nbsp;for a term of five&nbsp;years or up to the&nbsp;age of sixty-seven,&nbsp;whichever is earlier.<\/td><\/tr><tr><td>5) Area covered<\/td><td>It covers a particular&nbsp;district.<\/td><td>It covers a particular&nbsp;state.&nbsp;<\/td><\/tr><tr><td>6) Monetary&nbsp;Jurisdiction<\/td><td>To entertain complaints where the&nbsp;value of the goods&nbsp;<br>or services paid as&nbsp;consideration does&nbsp;not exceed Rs. one&nbsp;crore.<\/td><td>To entertain complaints where the&nbsp;value of the goods or&nbsp;services paid as consideration, exceeds&nbsp;Rs. one crore, but&nbsp;does not exceed Rs.&nbsp;ten crores.<\/td><\/tr><tr><td>7) Appeal<\/td><td>An appeal against the&nbsp;District Commission&nbsp;can be made to the&nbsp;State Commission.<\/td><td>An appeal against the&nbsp;State Commission&nbsp;can be made to the&nbsp;National Commission.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p><strong>2) State Commission and National Commission.<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-table is-style-regular\"><table class=\"has-fixed-layout\"><tbody><tr><td><strong>Points<\/strong><\/td><td><strong><strong><strong><strong>State Commission<\/strong><\/strong><\/strong><\/strong><\/td><td><span><span style=\"font-weight: 600;\">National<\/span><b> Commission<\/b><\/span><\/td><\/tr><tr><td>1) Meaning<\/td><td>A consumer dispute&nbsp;<br>redressal forum&nbsp;at the State level&nbsp;established by the&nbsp;<br>State Government&nbsp;is known as State&nbsp;Commission.&nbsp;<\/td><td>A consumer dispute redressal forum at&nbsp;the National level&nbsp;established by the&nbsp;Central Government&nbsp;by notification is&nbsp;known as National&nbsp;Commission.<\/td><\/tr><tr><td>2) President<\/td><td>A person who is&nbsp;sitting or retired or&nbsp;Judge of High Court&nbsp;shall be appointed by&nbsp;<br>the State Government&nbsp;as the President of&nbsp;the State Commission.<\/td><td>A person who is or&nbsp;has been a judge of&nbsp;the Supreme Court&nbsp;shall be appointed by&nbsp;<br>the Central Government.<\/td><\/tr><tr><td>3) Member<\/td><td>Not less than four or&nbsp;not more than such&nbsp;number of members&nbsp;as may be prescribed&nbsp;in consultation&nbsp;<br>with the Central Government.<\/td><td>Not less than four&nbsp;and not more than&nbsp;such number of&nbsp;<br>members as may be&nbsp;<br>prescribed.<\/td><\/tr><tr><td>4) Membership Tenure<\/td><td>The members can&nbsp;have the membership&nbsp;for a term of five&nbsp;years or up to the&nbsp;age of sixty-seven,&nbsp;whichever is earlier.<\/td><td>The members can&nbsp;have the membership&nbsp;for a term of five&nbsp;years or up to the age&nbsp;<br>of sixty-seven years and&nbsp;president upto seventy years, whichever is earlier.<\/td><\/tr><tr><td>5) Area covered<\/td><td>It covers a particular&nbsp;state.<\/td><td>It covers the entire&nbsp;country.<\/td><\/tr><tr><td>6) Monetary&nbsp;Jurisdiction<\/td><td>To entertain complaints where the&nbsp;value of the goods or&nbsp;services paid as consideration, exceeds&nbsp;Rs. one crore, but&nbsp;does not exceed Rs.&nbsp;ten crores.<\/td><td>To entertain complaints where the&nbsp;value of the goods or&nbsp;services paid as con\u0002<br>consideration exceeds&nbsp;Rs. ten crore<\/td><\/tr><tr><td>7) Appeal<\/td><td>An appeal against the&nbsp;State Commission&nbsp;can be made to the&nbsp;National Commission.<\/td><td>An appeal against the&nbsp;National Commission can be made to&nbsp;the Supreme Court.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p><strong>3) District Commission and National Commission<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-table is-style-regular\"><table class=\"has-fixed-layout\"><tbody><tr><td><strong>Points<\/strong><\/td><td><strong><strong><strong><strong>District Commission<\/strong><\/strong><\/strong><\/strong><\/td><td><span><span style=\"font-weight: 600;\">National<\/span><b> Commission<\/b><\/span><\/td><\/tr><tr><td>1) Meaning<\/td><td>A consumer dispute redressal forum at&nbsp;the district level&nbsp;established by the&nbsp;State Government&nbsp;is known as District Commission.&nbsp;<\/td><td>A consumer dispute redressal forum at&nbsp;the National level&nbsp;established by the&nbsp;Central Government&nbsp;by notification is&nbsp;known as National&nbsp;Commission.<\/td><\/tr><tr><td>2) President<\/td><td>A person who is sitting or retired or qualified to be<br>District Judge.<\/td><td>A person who is or&nbsp;has been a judge of&nbsp;the Supreme Court&nbsp;shall be appointed by&nbsp;<br>the Central Government.<\/td><\/tr><tr><td>3) Member<\/td><td>Not less than two&nbsp;and not more than&nbsp;such number of&nbsp;<br>members as may&nbsp;be prescribed, in&nbsp;consultation with the&nbsp;Central Government<\/td><td>Not less than four&nbsp;and not more than&nbsp;such number of&nbsp;<br>members as may be prescribed.<\/td><\/tr><tr><td>4) Membership Tenure<\/td><td>The members can&nbsp;have the membership&nbsp;for a term of five&nbsp;years or up to the&nbsp;age of sixty-five years,&nbsp;whichever is earlier.<\/td><td>The members can&nbsp;have the membership&nbsp;for a term of five&nbsp;years or up to the age&nbsp;<br>of sixty-seven years and&nbsp;president up to seventy years, whichever is earlier.<\/td><\/tr><tr><td>5) Area covered<\/td><td>It covers a particular&nbsp;district.<\/td><td>It covers the entire&nbsp;country.<\/td><\/tr><tr><td>6) Monetary&nbsp;Jurisdiction<\/td><td>To entertain complaints where the&nbsp;value of the goods&nbsp;<br>or services paid as&nbsp;consideration do&nbsp;not exceed Rs. one&nbsp;crore.<\/td><td>To entertain complaints where the&nbsp;value of the goods or&nbsp;services paid as<br>consideration exceeds&nbsp;Rs. ten crore<\/td><\/tr><tr><td>7) Appeal<\/td><td>An appeal against the&nbsp;District Commission&nbsp;can be made to the&nbsp;State Commission.<\/td><td>An appeal against the&nbsp;National Commission can be made to&nbsp;<br>the Supreme Court.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center has-cyan-bluish-gray-background-color has-background\"><span class=\"ez-toc-section\" id=\"Q5_Answer_in_brief\"><\/span>Q.5 Answer in brief.<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-accent-2-color\">1) Explain any four needs of consumer protection.<\/mark><\/strong><\/p>\n\n\n\n<p><strong>Answer:<\/strong> The consumer is regarded as the &#8216;King of Market&#8217; hence consumer protection is required due to the following reasons:<\/p>\n\n\n\n<p><strong>1) Need for participation of consumers<\/strong><\/p>\n\n\n\n<p>It is noted that business organizations take decisions&nbsp;that affect the consumers&#8217; interests without consulting the consumer or their organizations.&nbsp;Only a strong consumer organization can pressurise business organizations to allow consumer&nbsp;participation in the decision-making process.<\/p>\n\n\n\n<p><strong>2) Lack of information<\/strong><\/p>\n\n\n\n<p>It is very difficult to establish direct contact between consumers and&nbsp;manufacturers because consumers live in a dynamic and complex world and they are widely&nbsp;scattered. Today&#8217;s markets are full of domestic as well as imported products therefore it is very&nbsp;difficult to get correct and reliable information about products before they purchase.<\/p>\n\n\n\n<p><strong>3) Ignorance<\/strong><\/p>\n\n\n\n<p>Ignorance of consumers is the main cause of exploitation by businesses. Consumers&nbsp;in India are mostly ignorant about their rights, market conditions, price levels, and product&nbsp;details. A system is required to protect them from business malpractices.&nbsp;<\/p>\n\n\n\n<p><strong>4) Unorganized Consumers<\/strong><\/p>\n\n\n\n<p>Consumers are widely scattered and are not organized, On the&nbsp;other hand, sellers are in a better position than consumers and they are powerful. Consumers are&nbsp;under the influence of businessmen. An individual consumer cannot fight against these powerful sellers.<\/p>\n\n\n\n<p><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-accent-2-color\">2) State any four rights of the consumer.<\/mark><\/strong><\/p>\n\n\n\n<p><strong>Answer:<\/strong> <\/p>\n\n\n\n<p><strong>1) Right to Safety<\/strong><\/p>\n\n\n\n<p>This right protects consumers against products, production processes, and&nbsp;services that are hazardous to health or life. It includes concern for consumers&#8217; long-term&nbsp;interests as well as their immediate requirements. According to this right, the consumer must get&nbsp;full safety and protection for their life and health. This safety should be in relation to medicines,&nbsp;electrical appliances, food, etc. The GOI has given safety standards in the form of AGMARK,&nbsp;lSI, BIS, Hallmark, etc.<\/p>\n\n\n\n<p><strong>2) Right to Information<\/strong><\/p>\n\n\n\n<p>According to this right, consumers should be provided with adequate&nbsp;information about all aspects of goods and services like price, name of the manufacturer, contents&nbsp;used, batch number if any, date of manufacture and expiry date, user manual and safety instruction, etc. This right also enables consumers to select the right product or service. It is applicable&nbsp;to food products, medicines, spare parts or any other consumer products or services.<\/p>\n\n\n\n<p><strong>3) Right to Choose<\/strong><\/p>\n\n\n\n<p>The choices available to Indian consumers across the basket of goods and&nbsp;services have multiplied like telecommunications, travel and tourism, banking, electronics,&nbsp;fast-moving consumer goods(FMCG), etc. According to this right, a consumer should be given&nbsp;full freedom to select an article as per his requirement, liking, and purchasing capacity. The&nbsp;right to choose is related to the concept of a free market economy. As per this right, the seller&nbsp;cannot compel consumers to buy a particular product and hence monopoly is prevented.<\/p>\n\n\n\n<p><strong>4) Right to be heard<\/strong><\/p>\n\n\n\n<p>Every business organization should listen to and solve the complaints of&nbsp;consumers. According to this right, consumers have the opportunity to voice their complaints to&nbsp;the consumer forum. Consumers also give suggestions to manufacturers or traders on certain&nbsp;matters such as quality, quantity, price, packaging, etc. Nowadays, consumers can file online&nbsp;complaints through portals or mobile applications.<\/p>\n\n\n\n<p><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-accent-2-color\">3) Explain any four responsibilities of the consumer.<\/mark><\/strong><\/p>\n\n\n\n<p> <strong style=\"color: initial;\">Answer:<\/strong> The Act, has given certain rights to the consumers. At the same time, consumers have some&nbsp;responsibilities too. Consumers should exercise their rights and responsibilities while purchasing&nbsp;products or services. These are as follows:<\/p>\n\n\n\n<p><strong>1) Consumer should use his rights<\/strong><\/p>\n\n\n\n<p>Consumers have many rights with regard to goods and&nbsp;services. They must be aware of their rights while buying.<\/p>\n\n\n\n<p><strong>2) Cautious consumer<\/strong><\/p>\n\n\n\n<p>Consumers should understand their responsibilities while buying&nbsp;goods and services. While buying, the consumer should enquire about the quality, quantity,&nbsp;price, utility of goods and services, etc.<\/p>\n\n\n\n<p><strong>3) Filing of complaint<\/strong><\/p>\n\n\n\n<p>It is the responsibility of a consumer to approach the officer concerned&nbsp;if consumers have some complaints about the goods and services. A delay in a complaint may&nbsp;result in the expiry of the guarantee or warranty. Sometimes, consumers ignore the dishonest acts of&nbsp;businessmen which encourage unethical business practices.<\/p>\n\n\n\n<p><strong>4) Quality conscious<\/strong><\/p>\n\n\n\n<p>Consumers should never compromise on the quality of goods. They&nbsp;should not buy inferior stuff out of greed for less prices. If the consumers behave like this, there&nbsp;cannot be any protection for them from any sector. It is also the responsibility of the consumers&nbsp;to buy quality goods. The symbols such as ISI, AGMARK, Hallmark, FPO, FASSAI, etc. are&nbsp;indicative of the good quality of the goods.<\/p>\n\n\n\n<p><strong>5) Beware from exaggerate advertisement<\/strong><\/p>\n\n\n\n<p>The seller informs the consumer about their goods&nbsp;and services through advertisement. Usually, the sellers exaggerate the quality of their goods&nbsp;in advertisements. Therefore, it is the responsibility of the consumers to identify the truth of&nbsp;advertisements.<\/p>\n\n\n\n<p><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-accent-2-color\">4) State the role of NGOs in consumer protection.<\/mark><\/strong><\/p>\n\n\n\n<p><strong>Answer:<\/strong> <br>&#8220;Non-government organizations (NGO) are non-profit and non-political organizations which&nbsp;aim at promoting the welfare of the people.&#8221; The main aim of these NGOs is to study the trend of&nbsp;prices in the market and publish them for the information of consumers and to agitate against the&nbsp;malpractices of traders.<\/p>\n\n\n\n<p><strong>Role of Consumer organizations &amp; NGOs in Consumer Protection and Education<\/strong><\/p>\n\n\n\n<p>i) To organize campaigns and various programmes on consumer issues to create social awareness.<\/p>\n\n\n\n<p>ii) To organize training programmes for the consumers and make them conscious of their rights&nbsp;and modes of redressal of their grievances.<\/p>\n\n\n\n<p>iii) To publish periodicals to enlighten the consumers about various consumer-related developments.<\/p>\n\n\n\n<p>iv) To provide free legal advice to members on matters of consumer interest and help them to take&nbsp;up grievances.<\/p>\n\n\n\n<p>iv) To interact with businessmen and Chambers of Commerce and Industry for ensuring a better&nbsp;deal for consumers.<\/p>\n\n\n\n<p>v) To file Public Interest Litigation on important consumer issues, such as a ban on a product injurious to public health.<\/p>\n\n\n\n<p class=\"has-text-align-center\"><strong><a href=\"https:\/\/scholarsclasses.com\/blog\/12th-commerce-notes\/\" target=\"_blank\" rel=\"noreferrer noopener\">Solution of other subjects<\/a><br><a href=\"https:\/\/scholarsclasses.com\/blog\/ocm-12th-commerce-solutions\/\">Solution of all Chapters of OCM<br><\/a> <a href=\"https:\/\/scholarsclasses.com\/blog\/12th-ocm-1st-chapter-notes\/\">1<\/a> &#8211; <a href=\"https:\/\/scholarsclasses.com\/blog\/12th-ocm-2nd-chapter-exercise\/\">2<\/a> &#8211; <a href=\"https:\/\/scholarsclasses.com\/blog\/12th-ocm-chapter-3-exercise-solutions\/\" data-type=\"link\" data-id=\"https:\/\/scholarsclasses.com\/blog\/12th-ocm-chapter-3-exercise-solutions\/\">3<\/a> &#8211; <a href=\"https:\/\/scholarsclasses.com\/blog\/12th-ocm-chapter-4-exercise\/\" target=\"_blank\" rel=\"noreferrer noopener\">4<\/a> &#8211; <a href=\"https:\/\/scholarsclasses.com\/blog\/12th-ocm-chapter-5-exercise-2-2\/\">5<\/a> &#8211; <a href=\"https:\/\/scholarsclasses.com\/blog\/12th-ocm-chapter-6-exercise\/\">6<\/a> &#8211; <a href=\"https:\/\/scholarsclasses.com\/blog\/12th-ocm-chapter-8-exercise-2\/\" target=\"_blank\" rel=\"noreferrer noopener\">8<\/a><\/strong><\/p>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center has-cyan-bluish-gray-background-color has-background\"><span class=\"ez-toc-section\" id=\"Q6_Justify_the_following_statements\"><\/span>Q.6 Justify the following statements.<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-purple-color\"><strong>1) The Consumer Protection Act was passed in the interest of consumers.<\/strong><\/mark><\/p>\n\n\n\n<p><strong>Answer:<\/strong> <br>a) The Central Government initially passed the consumer protection Act on 24th December 1986. In 2019, the Ministry of Law and Justice proposed a new act &#8216;Consumer Protection Act, 2019&#8217;<br>b) The act has recognized six rights of consumers,<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The right to be informed about the quantity, quality, purity, price, etc.<\/li>\n\n\n\n<li>The right to be protected from hazardous goods and services.<\/li>\n\n\n\n<li>The right to make a choice out of a variety of goods.<\/li>\n\n\n\n<li>The right to make a complaint about unsatisfactory goods<\/li>\n\n\n\n<li>The right to seek redressal from unfair or restrictive trade practices.<\/li>\n\n\n\n<li>The right to consumer education.<\/li>\n<\/ul>\n\n\n\n<p>c) Under the Consumer Protection Act, 2019, a system has been set up to deal with consumer grievances and disputes at the district, state, and national levels.<br>d) The basic aim of the Consumer Protection Act is to save the rights of the consumers by establishing authorities for timely and effective administration and settlement of consumers\u2019 disputes.<br>e) The strict enforcement of these rights creates competition among the sellers. Consequently, consumers will get the quality of goods at fair prices.<br><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-contrast-color\">Hence, The Consumer Protection Act was passed in the interest of consumers.<\/mark><\/p>\n\n\n\n<p><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-purple-color\">2) Consumers have many responsibilities.<\/mark><\/strong><\/p>\n\n\n\n<p><strong>Answer: <\/strong><br>Consumers have many responsibilities such as:<br>a) Consumer should use his rights: Consumers have many rights with regard to goods and services. They must be aware of their rights while buying.<\/p>\n\n\n\n<p>b) Cautious consumer: While buying, the consumer should enquire about the quality, quantity, price, utility of goods and services, etc.<\/p>\n\n\n\n<p>c) Filing of complaint: It is the responsibility of a consumer to approach the officer concerned if consumers have some complaints about the goods and services.<\/p>\n\n\n\n<p>d) Quality conscious: Consumers should never compromise on the quality of goods. They should not buy inferior stuff out of greed for less prices.<\/p>\n\n\n\n<p>e) Demand of Invoice and Guarantee, Warranty Card: Consumers should always ask for invoices for the goods purchased. It is the responsibility of the consumer to check the details mentioned on the guarantee or warranty card.<\/p>\n\n\n\n<p><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-purple-color\"><strong>3) Aim of a consumer organization is to protect the rights of the consumer.<\/strong><\/mark><\/p>\n\n\n\n<p><strong>Answer:<\/strong> <\/p>\n\n\n\n<p><strong>The aim of Consumer organizations &amp; NGOs is explained as follows: <\/strong><\/p>\n\n\n\n<p>i) To organize campaigns and various programmes on consumer issues to create social awareness.<\/p>\n\n\n\n<p>ii) To organize training programmes for the consumers and make them conscious of their rights&nbsp;and modes of redressal of their grievances.<\/p>\n\n\n\n<p>iii) To publish periodicals to enlighten the consumers about various consumer-related developments.<\/p>\n\n\n\n<p>iv) To provide free legal advice to members on matters of consumer interest and help them to take&nbsp;up grievances.<\/p>\n\n\n\n<p>iv) To interact with businessmen and Chambers of Commerce and Industry for ensuring a better&nbsp;deal for consumers.<\/p>\n\n\n\n<p>v) To file Public Interest Litigation on important consumer issues, such as a ban on a product injurious to public health.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center has-cyan-bluish-gray-background-color has-background\"><span class=\"ez-toc-section\" id=\"Q7_Attempt_the_following\"><\/span>Q.7 Attempt the following.<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-accent-2-color\">1) State rights of the consumer.<\/mark><\/strong><\/p>\n\n\n\n<p><strong>Answer:<\/strong><br><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-contrast-color\"><strong><strong>Following are the rights of the consumer<\/strong><\/strong><\/mark>.<\/p>\n\n\n\n<p><strong>1) Right to Safety<\/strong><\/p>\n\n\n\n<p>This right protects consumers against products, production processes, and services that are hazardous to health or life. According to this right, a consumer must get full safety and protection to his life and health. This safety should be in relation to medicines, electrical appliances, food, etc. The GOI has given safety standards in the form of AGMARK, lSI, BIS, Hallmark, etc.<\/p>\n\n\n\n<p><strong>2) Right to Information<\/strong><\/p>\n\n\n\n<p>According to this right, consumers should be provided with adequate information about all aspects of goods and services like price, name of the manufacturer, contents used, batch number if any, date of manufacture and expiry date, user manual and safety instruction, etc. It is applicable to food products, medicines, spare parts, or any other consumer products or services.<\/p>\n\n\n\n<p><strong>3) Right to Choose<\/strong><\/p>\n\n\n\n<p>The choices available to Indian consumers across the basket of goods and services have multiplied like telecommunications, travel and tourism, banking, electronics, fast-moving consumer goods(FMCG), etc. According to this right, a consumer should be given full freedom to select an article as per his requirement, liking, and purchasing capacity. As per this right, the seller cannot compel consumers to buy a particular product and hence monopoly is prevented.<\/p>\n\n\n\n<p><strong>4) Right to be heard<\/strong><\/p>\n\n\n\n<p>Every business organization should listen to and solve the complaints of consumers. According to this right, consumers have the opportunity to voice their complaints to the consumer forum. Consumers also give suggestions to manufacturers or traders on certain matters such as quality, quantity, price, packaging, etc. Nowadays, consumers can file online complaints through portals or mobile applications.<\/p>\n\n\n\n<p><strong>5) Right to Consumer Education<\/strong><\/p>\n\n\n\n<p>This right creates consumer awareness. An aware consumer can make a rational choice of goods and services and protect his rights and interests from the exploitation of unscrupulous businessmen. Thus, consumer education becomes a priority concern. It is necessary to give education and training regarding prevailing acts and legal processes. The government, media, and NGOs play vital roles in this regard. E.g. &#8216;Jago Grahak Jago&#8217; campaign.<\/p>\n\n\n\n<p><strong>6) Right to Represent<\/strong><\/p>\n\n\n\n<p>The act provides an opportunity to individuals and consumer groups to represent consumers\u2019 interests in consumer forums. The act allows the consumer to be represented by a person who is not a professional advocate. This provision is in recognition of the consumer&#8217;s right to represent.<\/p>\n\n\n\n<p><strong>7) Right to Redress<\/strong><\/p>\n\n\n\n<p>Along with the right to represent, the right of redressal is also given. Only filing of complaints is not enough to give justice to consumers, so this right implies a fair settlement of claims. This right enables the consumer to demand repair or replacement or compensation for defective products and for poor services. According to the consumer protection Act, three-tier quasi-judicial consumer dispute redressal machinery is established for the settlement of claims such as the District Commission, State Commission, and National Commission.<\/p>\n\n\n\n<p><strong>8) Right to Healthy Environment<\/strong><\/p>\n\n\n\n<p>All consumers have a right to a healthy and clean environment. According to this right, consumers can demand action against the pollution causing business organizations. All consumers have the right to a healthy and clean environment in the present and future.<\/p>\n\n\n\n<p><strong>9) Right to Protect from unfair business practices<\/strong><\/p>\n\n\n\n<p>As per this right, all consumers are protected against unfair business practices such as black marketing, profiteering, faulty weights and measures, exorbitant prices, adulteration, etc.<\/p>\n\n\n\n<p><strong>10) Right against spurious goods<\/strong><\/p>\n\n\n\n<p>This right is against the marketing of goods that are hazardous to health, spurious, and pose a danger to life itself.<\/p>\n\n\n\n<p><strong>Note: Write any 6-7 points for 5 marks question.<\/strong><\/p>\n\n\n\n<p><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-accent-2-color\">2) State responsibilities of the consumer.<\/mark><\/strong><\/p>\n\n\n\n<p><strong>Answer:<\/strong> <br>The Act, has given certain rights to the consumers. At the same time, consumers have some responsibilities too. Consumers should exercise their rights and responsibilities while purchasing products or services. These are as follows:<\/p>\n\n\n\n<p><strong>1) Consumer should use his rights<\/strong><\/p>\n\n\n\n<p>Consumers have many rights with regard to goods and services. They must be aware of their rights while buying.<\/p>\n\n\n\n<p><strong>2) Cautious consumer<\/strong><\/p>\n\n\n\n<p>Consumers should understand their responsibilities while buying goods and services. While buying, the consumer should enquire about the quality, quantity, price, utility of goods and services, etc.<\/p>\n\n\n\n<p><strong>3) Filing of complaint<\/strong><\/p>\n\n\n\n<p>It is the responsibility of a consumer to approach the officer concerned, if consumers have some complaints about the goods and services. A delay in a complaint may result in the expiry of the guarantee or warranty. Sometimes, consumers ignore the dishonest acts of businessmen which encourage unethical business practices.<\/p>\n\n\n\n<p><strong>4) Quality conscious<\/strong><\/p>\n\n\n\n<p>Consumers should never compromise on the quality of goods. They should not buy inferior stuff out of greed for less prices. If the consumers behave like this, there cannot be any protection for them from any sector. It is also the responsibility of the consumers to buy quality goods. The symbols such as ISI, AGMARK, Hallmark, FPO, FASSAI, etc. are indicative of the good quality of the goods.<\/p>\n\n\n\n<p><strong>5) Beware from exaggerate advertisement<\/strong><\/p>\n\n\n\n<p>The seller informs the consumer about their goods and services through advertisement. Usually, the sellers exaggerate the quality of their goods in advertisements. Therefore, it is the responsibility of the consumers to identify the truth of advertisements.<\/p>\n\n\n\n<p><strong>6) Demand of Invoice and Guarantee, Warranty Card<\/strong><\/p>\n\n\n\n<p>Consumers should always ask for invoices for the goods purchased. It is the responsibility of the consumer to check the details mentioned on the guarantee or warranty card. If the goods purchased are of inferior quality, these documents are useful to settle all kinds of disputes with the seller.<\/p>\n\n\n\n<p><strong>7) Pre-planned buying<\/strong><\/p>\n\n\n\n<p>The important responsibility of consumers is that they should not buy in hurry. It means that the consumers should make an estimate of the goods they want to buy along with the quantity required. They should also take into consideration the place from where to buy the things.<\/p>\n\n\n\n<p><strong>8) Organised Efforts<\/strong><\/p>\n\n\n\n<p>Consumers should undertake responsibility for the protection of their rights and safeguarding their interests. Consumers can work for and support the consumer protection associations for consumer welfare.<\/p>\n\n\n\n<p><strong>Note: Write any 6-7 points for 5 marks question.<\/strong><\/p>\n\n\n\n<p><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-accent-2-color\">3) State the need of consumer protection.<\/mark><\/strong><\/p>\n\n\n\n<p><strong>Answer:<\/strong> <br>The consumer is regarded as the &#8216;King of Market&#8217; hence consumer protection is required due to the following reasons:<\/p>\n\n\n\n<p><strong>1) Need of participation of consumers<\/strong><\/p>\n\n\n\n<p>It is noted that business organizations take decisions that affect the consumers&#8217; interests without consulting the consumer or their organizations. Only a strong consumer organization can pressurise business organizations to allow consumer participation in the decision-making process.<\/p>\n\n\n\n<p><strong>2) Lack of information<\/strong><\/p>\n\n\n\n<p>It is very difficult to establish direct contact between consumers and manufacturers because consumers live in a dynamic and complex world and they are widely scattered. Today&#8217;s markets are full of domestic as well as imported products therefore it is very difficult to get correct and reliable information about products before they purchase.<\/p>\n\n\n\n<p><strong>3) Ignorance<\/strong><\/p>\n\n\n\n<p>Ignorance of consumers is the main cause of exploitation by businesses. Consumers in India are mostly ignorant about their rights, market conditions, price levels, and product details. A system is required to protect them from business malpractices.<\/p>\n\n\n\n<p><strong>4) Unorganized Consumers<\/strong><\/p>\n\n\n\n<p>Consumers are widely scattered and are not organized, On the other hand, sellers are in a better position than consumers and they are powerful. Consumers are under the influence of businessmen. An individual consumer cannot fight against these powerful sellers.<\/p>\n\n\n\n<p><strong>5) Spurious Goods<\/strong><\/p>\n\n\n\n<p>There is an increasing supply of duplicate products. It is not possible for an ordinary consumer to distinguish between a genuine product and its imitation. It is necessary to protect consumers from such exploitation by ensuring compliance with prescribed norms of quality and safety standards.<\/p>\n\n\n\n<p><strong>6) Misleading Advertising<\/strong><\/p>\n\n\n\n<p>Some businessmen give misleading information about the quality, safety, and utility of products. Consumers are misled by misleading advertisements and do not know the real quality of advertised goods. A mechanism is needed to prevent misleading advertisements.<\/p>\n\n\n\n<p><strong>7) Malpractices of Businessmen<\/strong><\/p>\n\n\n\n<p>Fraudulent, unethical, and monopolistic trade practices by businessmen lead to the exploitation of consumers. Many times consumers get defective, inferior, and substandard goods and services. Certain measures are required to protect the consumers against such malpractices.<\/p>\n\n\n\n<p><strong>8) Trusteeship<\/strong><\/p>\n\n\n\n<p>According to Gandhian, philosophy businessmen are trustees of the society&#8217;s wealth. Therefore, they should use this wealth for the benefit of people.<\/p>\n\n\n\n<p class=\"has-contrast-color has-text-color\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-accent-2-color\">4) State the role of NGOs and consumer protection.<\/mark><\/strong><\/p>\n\n\n\n<p><strong>Answer:<\/strong> <br><strong>Refer to question number 5 (4).<\/strong><\/p>\n\n\n\n<p><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-accent-2-color\">5) State the composition and monetary jurisdiction of district Forum.<\/mark><\/strong><\/p>\n\n\n\n<p><strong>Answer:<\/strong> <br><strong>District Commission:<\/strong> A consumer dispute redressal commission at each district established by the State Government is known as District Commission.<\/p>\n\n\n\n<p><strong>1) Composition<\/strong> &#8211; Each District commission shall consist of the following.<\/p>\n\n\n\n<p><strong>a) President<\/strong>: A person who is sitting or retired or qualified to be a District Judge.<\/p>\n\n\n\n<p><strong>b) Member<\/strong>: Not less than two and not more than such number of members as may be prescribed, in consultation with the Central Government.<\/p>\n\n\n\n<p><strong>c) Tenure<\/strong>: The members will hold office for a term of five years or up to the age of sixty-five years, whichever is earlier.<\/p>\n\n\n\n<p><strong>2) Monetary Jurisdiction<\/strong> &#8211; District Commission shall have jurisdiction to entertain complaints where the value of the goods or services paid as consideration does not exceed Rs. one crore.<\/p>\n\n\n\n<p class=\"has-contrast-color has-text-color\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-accent-2-color\">6) State the composition and monetary jurisdiction of state commission.<\/mark><\/strong><\/p>\n\n\n\n<p><strong>Answer:<\/strong> <br><strong>State Commission:<\/strong> A consumer dispute redressal commission at the state level established by the State Government is known as State Commission. It is also called as State Consumer Disputes Redressal Commission.<\/p>\n\n\n\n<p><strong>1) Composition<\/strong> &#8211; Each State Commission shall consist of<\/p>\n\n\n\n<p><strong>a) President<\/strong>: A person who is a sitting or retired Judge of the High Court shall be appointed by the State Government as the president of the State Commission in consultation with the Chief Justice of the High Court.<\/p>\n\n\n\n<p><strong>b) Member:<\/strong> Not less than four or not more than such number of members as may be prescribed in consultation with the Central Government.<\/p>\n\n\n\n<p><strong>c) Tenure:<\/strong> The members will hold office for a term of five years or up to the age of sixty-seven years, whichever is earlier.<\/p>\n\n\n\n<p><strong>2) Monetary Jurisdiction &#8211;<\/strong> To entertain complaints where the value of the goods or services paid as consideration, exceeds Rs. one crore, but does not exceed Rs. ten crores.<\/p>\n\n\n\n<p class=\"has-contrast-color has-text-color\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-accent-2-color\">7) State the composition and monetary jurisdiction of national commission.<\/mark><\/strong><\/p>\n\n\n\n<p><strong>Answer:<\/strong> <br><strong>National Commission<\/strong><br>A consumer dispute redressal forum at the National level established by the Central Government by notification is known as National Commission. It is also called as the National Consumer Disputes Redressal Commission.<\/p>\n\n\n\n<p><strong>1) Composition &#8211; National Commission shall consist of &#8211;<\/strong><\/p>\n\n\n\n<p><strong>a) President:<\/strong> A person, who is or has been a Judge of the Supreme Court, shall be appointed by the Central Government as the president of National Commission in consultation with the Chief Justice of India.<\/p>\n\n\n\n<p><strong>b) Member: <\/strong>Not less than four and not more than a such number of members as may be prescribed.<\/p>\n\n\n\n<p><strong>c) Tenure:<\/strong> The members will hold office for a term of five years or up to the age prescribed, whichever is earlier.<\/p>\n\n\n\n<p><strong>2) Monetary Jurisdiction <\/strong>&#8211; To entertain complaints where the value of the goods or services paid as consideration exceeds Rs. ten crores.<\/p>\n\n\n\n<p class=\"has-text-align-center\"><strong><a href=\"https:\/\/scholarsclasses.com\/blog\/12th-commerce-notes\/\" target=\"_blank\" rel=\"noreferrer noopener\">Solution of other subjects<\/a><br><a href=\"https:\/\/scholarsclasses.com\/blog\/ocm-12th-commerce-solutions\/\">Solution of all Chapters of OCM<br><\/a> <a href=\"https:\/\/scholarsclasses.com\/blog\/12th-ocm-1st-chapter-notes\/\">1<\/a> &#8211; <a href=\"https:\/\/scholarsclasses.com\/blog\/12th-ocm-2nd-chapter-exercise\/\">2<\/a> &#8211; <a href=\"https:\/\/scholarsclasses.com\/blog\/12th-ocm-chapter-3-exercise-solutions\/\" data-type=\"link\" data-id=\"https:\/\/scholarsclasses.com\/blog\/12th-ocm-chapter-3-exercise-solutions\/\">3<\/a> &#8211; <a href=\"https:\/\/scholarsclasses.com\/blog\/12th-ocm-chapter-4-exercise\/\" target=\"_blank\" rel=\"noreferrer noopener\">4<\/a> &#8211; <a href=\"https:\/\/scholarsclasses.com\/blog\/12th-ocm-chapter-5-exercise-2-2\/\">5<\/a> &#8211; <a href=\"https:\/\/scholarsclasses.com\/blog\/12th-ocm-chapter-6-exercise\/\">6<\/a> &#8211; <a href=\"https:\/\/scholarsclasses.com\/blog\/12th-ocm-chapter-8-exercise-2\/\" target=\"_blank\" rel=\"noreferrer noopener\">8<\/a><\/strong><\/p>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center has-cyan-bluish-gray-background-color has-background\"><span class=\"ez-toc-section\" id=\"Q8_Answer_the_following\"><\/span>Q.8 Answer the following.<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-accent-2-color\">1) Who is a consumer? Explain the rights of the consumers.<\/mark><\/strong><\/p>\n\n\n\n<p><strong>Answer:<strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-purple-color\"><br><\/mark><\/strong><\/strong>The word &#8216;Consumer&#8217; is derived from the Latin word &#8216;Consumere&#8217; which means, to eat or to&nbsp;drink. The consumer is the one who consumes or uses any commodity or service available from natural resources or through a market.<\/p>\n\n\n\n<p>A Consumer means any person who buys any goods, hires any service or services for a&nbsp;consideration which has been paid or promised or partly paid or partly promised or under any system&nbsp;of deferred payments.<\/p>\n\n\n\n<p><strong><strong>Consumers have the following rights<\/strong><\/strong><\/p>\n\n\n\n<p><strong>1) Right to Safety<\/strong><\/p>\n\n\n\n<p>This right protects consumers against products, production processes, and&nbsp;services that are hazardous to health or life. According to this right, a consumer must get&nbsp;full safety and protection for his life and health. This safety should be in relation to medicines,&nbsp;electrical appliances, food, etc. The GOI has given safety standards in the form of AGMARK,&nbsp;lSI, BIS, Hallmark, etc.<\/p>\n\n\n\n<p><strong>2) Right to Information<\/strong><\/p>\n\n\n\n<p>According to this right, consumers should be provided with adequate&nbsp;information about all aspects of goods and services like price, name of the manufacturer, contents&nbsp;used, batch number if any, date of manufacture and expiry date, user manual and safety instruction, etc. This right also enables consumers to select the right product or service. It is applicable&nbsp;to food products, medicines, spare parts or any other consumer products or services.<\/p>\n\n\n\n<p><strong>3) Right to Choose<\/strong><\/p>\n\n\n\n<p>According to this right, a consumer should be given&nbsp;full freedom to select an article as per his requirement, liking, and purchasing capacity. The&nbsp;right to choose is related to the concept of a free-market economy. As per this right, the seller&nbsp;cannot compel consumers to buy a particular product and hence monopoly is prevented.<\/p>\n\n\n\n<p><strong>4) Right to be heard<\/strong><\/p>\n\n\n\n<p>Every business organization should listen to and solve the complaints of&nbsp;consumers. According to this right, consumers have the opportunity to voice their complaints to&nbsp;the consumer forum. Consumers also give suggestions to manufacturers or traders on certain&nbsp;matters such as quality, quantity, price, packaging, etc. Nowadays, consumers can file online&nbsp;complaints through portals or mobile applications.<\/p>\n\n\n\n<p><strong>5) Right to Consumer Education<\/strong><\/p>\n\n\n\n<p>This right creates consumer awareness. An aware consumer&nbsp;can make a rational choice of goods and services and protect his rights and interests from the&nbsp;exploitation of unscrupulous businessmen. Thus, consumer education becomes a priority concern. It is necessary to give education and training regarding prevailing acts and legal process\u0002es. The government, media, and NGOs play vital roles in this regard. E.g. &#8216;Jago Grahak Jago&#8217;&nbsp;campaign.<\/p>\n\n\n\n<p><strong>6) Right to Represent<\/strong><\/p>\n\n\n\n<p>The act provides an opportunity for individuals and consumer groups to&nbsp;represent consumers\u2019 interests before the consumer forum. The act allows the consumer to be represented by a person who is not a professional advocate. This provision is in recognition of&nbsp;the consumer&#8217;s right to represent.<\/p>\n\n\n\n<p><strong>7) Right to Redress<\/strong><\/p>\n\n\n\n<p>Along with the right to represent, right of redressal is also given. Only filing&nbsp;complaints is not enough to give justice to consumers, so this right implies a fair settlement&nbsp;of claims. This right enables the consumer to demand repair or replacement or compensation&nbsp;for defective products and for poor services. According to the consumer protection Act, three-tier&nbsp;quasi-judicial consumer dispute redressal machinery is established for the settlement of claims.<\/p>\n\n\n\n<p><strong>8) Right to Healthy Environment<\/strong><\/p>\n\n\n\n<p>All consumers have a right to a healthy and clean environment.&nbsp;According to this right, consumers can demand action against the pollution causing business&nbsp;organizations. All consumers have the right to a healthy and clean environment in the present and&nbsp;future.<\/p>\n\n\n\n<p><strong>9) Right to Protect from unfair business practices<\/strong><\/p>\n\n\n\n<p>As per this right, all consumers are protected against unfair business practices such as black marketing, profiteering, faulty weights and&nbsp;measures, exorbitant prices, adulteration, etc.<\/p>\n\n\n\n<p><strong>10) Right against spurious goods<\/strong><\/p>\n\n\n\n<p>This right is against the marketing of goods that are hazardous to health, spurious, and pose a danger to life itself.<\/p>\n\n\n\n<p><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-accent-2-color\"><strong>2) Explain the ways and means of Consumer Protection.<\/strong><\/mark><\/p>\n\n\n\n<p><strong>Answer:<strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-purple-color\"><br><\/mark><\/strong><\/strong>There are several instances of exploitation and malpractices on the part of&nbsp;manufacturers, traders, dealers, and services provider. Now the question arises as to how can these be&nbsp;eliminated. The prevailing judiciary system is not sufficient enough to protect consumers, therefore,&nbsp;there are various ways and means of consumer protection. They are as follows.<\/p>\n\n\n\n<p><strong>1) Lok Adalat<\/strong><\/p>\n\n\n\n<p>Lok Adalat is an effective and economical system for quick redressal of public grievances.&nbsp;It can also be referred to as&nbsp;<strong>&#8216;People&#8217;s Court&#8217;<\/strong>. It is established by the government to settle disputes by compromise.<\/p>\n\n\n\n<p>The aggrieved party can directly approach the Adalat with a grievance, issues are discussed&nbsp;on the spot, and decisions are taken immediately. Resolution of disputes by Lok Adalat gets&nbsp;statutory recognition. e.g. MSEDCL, MSRTC, Railway Authority, Insurance Companies,&nbsp;Banks, etc. organize regular Lok Adalat.<\/p>\n\n\n\n<p><strong>2) Public Interest Litigation (Janahit Yachika)<\/strong><\/p>\n\n\n\n<p>It is a legal facility under which any person can approach to a court&nbsp;of law in the interest of society. Its aim is to provide legal remedies to unrepresented groups&nbsp;of society. The party which is not related to the grievance can also file public interest litigation. It&nbsp;is filed in the High Court as well as Supreme Court directly in some cases.<\/p>\n\n\n\n<p><strong>3) Redressal Forums<\/strong><\/p>\n\n\n\n<p>Under the Consumer Protection Act, 2019, a system has been set up to deal with consumer&nbsp;grievances and disputes at the district, state, and national levels. Any individual consumer or association of consumers can file a complaint with a respective commission depending on the value&nbsp;of goods and claim for compensation. The main aim of these commissions is to provide for&nbsp;simple, speedy, and inexpensive redressal of consumers&#8217; grievances.<\/p>\n\n\n\n<p><strong>4) Awareness Programme<\/strong><\/p>\n\n\n\n<p>To increase the level of awareness among the consumers the Government of India has initiated&nbsp;various publicity measures. State and Central Government regularly publishes journals, brochures, booklets, and various posters depicting the rights and responsibilities of consumers, redressal machinery, etc. Several audio-video programmes on consumer awareness are broadcasted on various channels and through social media. 15th March is observed as &#8216;International&nbsp;Consumer Rights Day and 24th December is observed as &#8216;National Consumer Day.<\/p>\n\n\n\n<p><strong>5) Consumer Organizations<\/strong><\/p>\n\n\n\n<p>Consumer Organizations have been active in India to promote and protect consumer interests.&nbsp;The consumer movement is well settled in India and helps individuals to seek quick and adequate&nbsp;redressal of their grievances. It is necessary to strengthen consumer movement throughout the&nbsp;country.<\/p>\n\n\n\n<p><strong>6) Consumer Welfare Fund (CWF)<\/strong><\/p>\n\n\n\n<p>Department of Consumer Affairs has created a consumer Welfare Fund for providing financial&nbsp;assistance to strengthen the voluntary consumer movement, particularly in rural areas. This&nbsp;fund is used for training and research in consumer education, complaint handling, counseling&nbsp;and guidance mechanisms, product testing labs, and so on.<\/p>\n\n\n\n<p><strong>7) Legislative Measures<\/strong><\/p>\n\n\n\n<p>A number of laws have been enacted in India to safeguard the interest of consumers and&nbsp;protect them from unethical practices of businessmen. Some of these laws are as follows:<\/p>\n\n\n\n<p>\u25cf&nbsp;Sale of Goods Act, 1930<br>\u25cf&nbsp;Essential Commodities Act, 1955<br>\u25cf&nbsp;Standard of Weights and Measures Act, 1956<br>\u25cf&nbsp;Bureau of Indian Standards Act, 1969<br>\u25cf&nbsp;Food Safety and Standards Act, 2006<br>\u25cf&nbsp;National Food Security Act, 2013<\/p>\n\n\n\n<p>There are a number of laws to safeguard the interests of consumers, but these acts could not&nbsp;provide complete and fair justice to consumers. Therefore, an exclusive Act has been advocated in&nbsp;the form of the Consumer Protection Act, 2019.<\/p>\n\n\n\n<p><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-accent-2-color\">3) Explain the three-tier quasi-judicial machinery under the Act.<\/mark><\/strong><\/p>\n\n\n\n<p><strong>Answer:<\/strong><br>Following are the three-tier quasi-judicial machinery established under the Act.<\/p>\n\n\n\n<p><strong>1) District Commission:<\/strong><\/p>\n\n\n\n<p><strong>i) Meaning<\/strong> &#8211; A consumer dispute redressal commission in each district established by the State Government is known as District Commission.<\/p>\n\n\n\n<p><strong>ii) Qualification<\/strong> -The members of the District Commission shall have the following qualifications<\/p>\n\n\n\n<p>a) Age &#8211; Members should not be less than 35 years of age.<\/p>\n\n\n\n<p>b) Education &#8211; They should possess a bachelor&#8217;s Degree from a recognized University.<\/p>\n\n\n\n<p>c) Experience &#8211; They should have adequate knowledge and at least ten years of experience in dealing with problems related to economics, law, commerce, accountancy, industries, and public affairs or administration.<\/p>\n\n\n\n<p> <strong>iii) Territorial Jurisdiction<\/strong> &#8211; Territorial Jurisdiction of the district commission is the entire district in which it is established.<\/p>\n\n\n\n<p><strong>iv) Monetary Jurisdiction<\/strong> &#8211; District Commission shall have jurisdiction to entertain complaints where the value of the goods or services paid as consideration does not exceed Rs. one crore.<\/p>\n\n\n\n<p><strong>v) Appeal<\/strong> &#8211; Any person aggrieved by an order made by the District Commission may prefer an appeal against such order to the State Commission within a period of forty-five\u00b7 days from the date of the order, in such form and manner, as may be prescribed.<\/p>\n\n\n\n<p><strong>2) State Commission:<\/strong><\/p>\n\n\n\n<p><strong>i) Meaning<\/strong> &#8211; A consumer dispute redressal commission at the state level established by the State Government is known as State Commission. It is also called as State Consumer Disputes Redressal Commission.<\/p>\n\n\n\n<p><strong>ii)<\/strong> <strong>Qualification &#8211; <\/strong>The members of the state commission shall have the following qualifications<\/p>\n\n\n\n<p>a) Age &#8211; Members should not be less than 35 years of age.<\/p>\n\n\n\n<p><span>b) Education &#8211;<\/span> They should possess a bachelor&#8217;s Degree from a recognized University.<\/p>\n\n\n\n<p>c) Experience &#8211; They should have adequate knowledge and at least ten years of experience in dealing with problems related to economics, law, commerce, accountancy, industries, and public affairs or administration.<\/p>\n\n\n\n<p><strong>iii) Territorial Jurisdiction &#8211; <\/strong>It can entertain original cases as well as appeals against the order of the District Commission which are within the geographical limits of the state.<\/p>\n\n\n\n<p><strong>iv) Monetary Jurisdiction &#8211;<\/strong> to entertain complaints where the value of the goods or services paid as consideration, exceeds Rs. one crore, but does not exceed Rs. ten crores.<\/p>\n\n\n\n<p><strong>v) Appeal &#8211;<\/strong> Any person aggrieved by an order made by the State Commission may prefer an appeal against such order to the National Commission within a period of thirty days from the date of the order in such form and manner as may be prescribed.<\/p>\n\n\n\n<p><strong>3) National Commission<\/strong><\/p>\n\n\n\n<p><strong>i) Meaning &#8211;<\/strong> A consumer dispute redressal forum at the National level established by the Central Government by notification is known as National Commission. It is also called as the National Consumer Disputes Redressal Commission.<\/p>\n\n\n\n<p><strong>ii) Qualification &#8211;<\/strong> The members of the national commission shall have the following qualifications<\/p>\n\n\n\n<p>a) Age &#8211; Members should not be less than 35 years of age.<\/p>\n\n\n\n<p>b) Education &#8211; They should possess a bachelor&#8217;s Degree from a recognized University.<\/p>\n\n\n\n<p>c) Experience &#8211;<strong> <\/strong>They should have adequate knowledge and at least ten years of experience in dealing with problems related to economics, law, commerce, accountancy, industries, and public affairs or administration.<\/p>\n\n\n\n<p><strong>iii) Territorial Jurisdiction &#8211;<\/strong> It can entertain original cases as well as appeals against the order of the State Commission that are within the geographical limits of the state.<\/p>\n\n\n\n<p><strong>iv) Monetary Jurisdiction<\/strong> &#8211; to entertain complaints where the value of the goods or services paid as consideration exceeds Rs. ten crores.<\/p>\n\n\n\n<p><strong>v) Appeal <\/strong>&#8211; Any person, aggrieved by an order made by the National Commission may prefer an appeal against such order to the Supreme Court within a period of thirty days from the date of the order.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center\"><span class=\"ez-toc-section\" id=\"12th_Commerce_OCM_Textbook_Solutions\"><\/span>12th Commerce OCM Textbook Solutions<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td class=\"has-text-align-center\" data-align=\"center\"><strong>Chapter Name<\/strong><\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\"><a href=\"https:\/\/scholarsclasses.com\/blog\/12th-ocm-1st-chapter-notes\/\" data-type=\"link\" data-id=\"https:\/\/scholarsclasses.com\/blog\/12th-ocm-1st-chapter-notes\/\">1) Principles of Management<\/a><\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\"><a href=\"https:\/\/scholarsclasses.com\/blog\/12th-ocm-2nd-chapter-exercise\/\" data-type=\"link\" data-id=\"https:\/\/scholarsclasses.com\/blog\/12th-ocm-2nd-chapter-exercise\/\">2) Functions of Management<\/a><\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\"><a href=\"https:\/\/scholarsclasses.com\/blog\/12th-ocm-chapter-3-exercise-solutions\/\" data-type=\"link\" data-id=\"https:\/\/scholarsclasses.com\/blog\/12th-ocm-chapter-3-exercise-solutions\/\">3) Entrepreneurship Development<\/a><\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\"><a href=\"https:\/\/scholarsclasses.com\/blog\/12th-ocm-chapter-4-exercise\/\" data-type=\"link\" data-id=\"https:\/\/scholarsclasses.com\/blog\/12th-ocm-chapter-4-exercise\/\">4) Business Services<\/a><\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\"><a href=\"https:\/\/scholarsclasses.com\/blog\/12th-ocm-chapter-5-exercise-2-2\/\" data-type=\"link\" data-id=\"https:\/\/scholarsclasses.com\/blog\/12th-ocm-chapter-5-exercise-2-2\/\">5) Emerging Modes of Business<\/a><\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\"><a href=\"https:\/\/scholarsclasses.com\/blog\/12th-ocm-chapter-6-exercise\/\" data-type=\"link\" data-id=\"https:\/\/scholarsclasses.com\/blog\/12th-ocm-chapter-6-exercise\/\">6) Social Responsibilities of Business<\/a><\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\"><a href=\"https:\/\/scholarsclasses.com\/blog\/12th-ocm-chapter-8-exercise-2\/\" data-type=\"link\" data-id=\"https:\/\/scholarsclasses.com\/blog\/12th-ocm-chapter-8-exercise-2\/\">8) Marketing<\/a><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center\"><span class=\"ez-toc-section\" id=\"Check_out_other_posts_related_to_the_12th_Commerce\"><\/span>Check out other posts related to the 12th Commerce<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td class=\"has-text-align-center\" data-align=\"center\"><a href=\"https:\/\/www.youtube.com\/@Scholarszilla\" data-type=\"link\" data-id=\"https:\/\/www.youtube.com\/@Scholarszilla\" target=\"_blank\" rel=\"noopener\">12th Commerce Video Lectures<\/a><\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\"><a href=\"https:\/\/scholarsclasses.com\/blog\/ebalbharti-12th-books-pdf\/\" data-type=\"link\" data-id=\"https:\/\/scholarsclasses.com\/blog\/ebalbharti-12th-books-pdf\/\"> Free PDF of 12th Commerce Textbooks <\/a><\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\"><a href=\"https:\/\/scholarsclasses.com\/blog\/hsc-it-online-exam\/\" data-type=\"link\" data-id=\"https:\/\/scholarsclasses.com\/blog\/hsc-it-online-exam\/\">12th Commerce IT MCQ Preparation (Online Test)<\/a><\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\"><a href=\"https:\/\/scholarsclasses.com\/blog\/new-paper-pattern-of-12th-commerce\/\" data-type=\"link\" data-id=\"https:\/\/scholarsclasses.com\/blog\/new-paper-pattern-of-12th-commerce\/\"> Free PDF of 12th Commerce Textbooks <\/a><\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\"><a href=\"https:\/\/scholarsclasses.com\/blog\/sample-question-paper-for-12th-commerce\/\" data-type=\"link\" data-id=\"https:\/\/scholarsclasses.com\/blog\/sample-question-paper-for-12th-commerce\/\">Sample Paper of 12th Commerce for Practice PDF<\/a><\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\"><a href=\"https:\/\/scholarsclasses.com\/blog\/12th-commerce-navneet-practice-papers-pdf\/\" data-type=\"link\" data-id=\"https:\/\/scholarsclasses.com\/blog\/12th-commerce-navneet-practice-papers-pdf\/\">PDF of Solved Sample papers of 12th Commerce to improve Paper Presentation<\/a><\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\"><a href=\"https:\/\/scholarsclasses.com\/blog\/hsc-previous-year-question-paper\/\" data-type=\"link\" data-id=\"https:\/\/scholarsclasses.com\/blog\/hsc-previous-year-question-paper\/\">Old Question Papers of 12th Commerce with solution (All Subjects)<\/a><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center has-contrast-color has-text-color\"><span class=\"ez-toc-section\" id=\"Online_lectures_of_Class_12_Commerce\"><\/span>Online lectures of Class 12 Commerce<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>\ud83d\udd17 Share our videos and channel with your friends, and help us grow this channel.<br>Learn the Chapters of Accounts from our playlist.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/rb.gy\/c9pmbq\" data-type=\"link\" data-id=\"https:\/\/rb.gy\/c9pmbq\" target=\"_blank\" rel=\"noopener\">Issue of Shares<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/rb.gy\/3f7zhl\" data-type=\"link\" data-id=\"https:\/\/rb.gy\/3f7zhl\" target=\"_blank\" rel=\"noopener\">Bills of Exchange<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/rb.gy\/v5flhj\" target=\"_blank\" rel=\"noopener\">Dissolution of Partnership Firm<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/rb.gy\/jpjgd8\" data-type=\"link\" data-id=\"https:\/\/rb.gy\/jpjgd8\" target=\"_blank\" rel=\"noopener\">NPO<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/rb.gy\/nhy2xy\" data-type=\"link\" data-id=\"https:\/\/rb.gy\/nhy2xy\" target=\"_blank\" rel=\"noopener\">Analysis of Financial Statement<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/rb.gy\/nhy2xy\" data-type=\"link\" data-id=\"https:\/\/rb.gy\/nhy2xy\" target=\"_blank\" rel=\"noopener\">Admission of Partner<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.youtube.com\/playlist?list=PLGiOLU46prNe6tQIJakepd3uGvatQyBUe\" data-type=\"link\" data-id=\"https:\/\/www.youtube.com\/playlist?list=PLGiOLU46prNe6tQIJakepd3uGvatQyBUe\" 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